1. Offline content can remain offline for 30 days. If the 30 days have expired you’ll need to re-download the content to make it available offline. You will know your content is no longer offline because the download icon will not be showing on the content’s artwork.
  2. Check to see if your Offline Mode toggle is turned off or on. Tap on the menu icon in the upper left corner of the WEYV app and select Settings. Ensure the Offline Mode is turned on to make your offline content available without a network connection.

If neither of these efforts address your concern, please contact our support team and we will investigate further.